Shipping & Returns
Everything you need to know about delivery times, shipping charges, and how our warranty-based return policy works.
Fast Shipping
5-7 days (major cities) · 7-10 days (remote areas)
Free Delivery
On all orders above Rs. 3,000
Warranty Returns
Returns accepted only for warranty items
Cash on Delivery
Available across Pakistan
Shipping Information
At Gizmo Maal, we work with trusted courier partners to make sure your order reaches you quickly and safely — no matter where you are in Pakistan.
Once your order is confirmed, we process it within 24 hours (excluding weekends and public holidays). You'll receive a confirmation email with tracking details as soon as your package ships.
All orders are packed and dispatched within 24 hours of confirmation.
Delivery Timeframes
Delivery times vary depending on your location. Here's what you can expect:
Major Cities
5 - 7 Days
Karachi · Lahore · Islamabad · Rawalpindi · Faisalabad · Peshawar · QuettaRemote Areas
7 - 10 Days
Smaller towns, villages, and far-reaching areasShipping Charges
We keep our shipping charges simple and transparent. No hidden fees — ever.
Orders Above Rs. 3,000
Free shipping across Pakistan — no minimum items, no restrictions.
Orders Below Rs. 3,000
Flat shipping fee applied at checkout.
Cash on Delivery Fee
Additional COD handling charge for orders under Rs. 20,000.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this number to follow your package every step of the way.
To track your order, visit our Order Tracking page and enter your order number and email address. You'll see real-time updates on your delivery status.
Get live tracking information from the moment your order ships until it reaches your doorstep.
Return Policy (Warranty Items Only)
We only accept returns for items that come with a manufacturer's warranty. Items without a warranty cannot be returned or exchanged, except in cases of damaged or incorrect items upon delivery.
If your purchased item includes a warranty and develops a defect or malfunction within the warranty period, you may be eligible for a return, repair, or replacement.
Items Eligible for Return
- Electronics with an active manufacturer warranty (e.g., power banks, earbuds, smartwatches)
- Items that stop working due to a manufacturing defect
- Products received with damaged packaging, missing parts, or wrong specifications
- Items with visible faults upon unboxing (must be reported within 48 hours)
Conditions for Return
- Item must be within the warranty period (as stated on the product page)
- Original packaging, accessories, and manuals must be included
- Proof of purchase (order number or receipt) is required
- Item must not show signs of physical damage or misuse
- Warranty card or serial number must be intact
How to Return a Warranty Item
If your item qualifies for a warranty return, follow these steps:
Contact Us
Email us at support@gizmomaal.store with your order number and a brief description of the issue.
Provide Proof
Send clear photos or a short video showing the defect or issue. This helps us verify the warranty claim quickly.
Get Return Approval
Once approved, we'll send you return instructions, including the shipping address and any packing requirements.
Ship the Item Back
Pack the item securely in its original packaging and ship it to the address we provide.
Inspection & Resolution
Once we receive and inspect the item, we'll process your repair, replacement, or refund within 5-7 business days.
Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Items without a manufacturer's warranty
- Products damaged due to misuse, drops, water, or unauthorized repairs
- Items with broken seals, missing serial numbers, or tampered warranty stickers
- Personal care and hygiene products (e.g., earbuds used directly in the ear)
- Items purchased during clearance or final sale events (unless faulty)
- Products returned after the warranty period has expired
Refund Process
If your warranty return is approved and a refund is issued, here's how it works:
- Refunds are processed within 5-7 business days after we receive and inspect the returned item.
- The refund amount will be credited to your original payment method — Easypaisa, JazzCash, Bank Transfer, or Card.
- For Cash on Delivery orders, refunds will be issued via Easypaisa, JazzCash, or Bank Transfer (whichever you prefer).
- Shipping charges are non-refundable, unless the return was due to our error.
You'll receive your refund within 5-7 business days after we receive and approve the return.
Damaged or Wrong Items
If you receive an item that is damaged, defective on arrival, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos or a video of the damaged/wrong item
- A brief description of the issue
In these cases, we'll cover the return shipping cost and send you a replacement or issue a full refund — whichever you prefer.
Recording a short unboxing video helps us resolve any delivery issues faster and protects you as a customer.
Need Help?
Have questions about shipping, warranty returns, or your specific order? We're here to help. Reach out anytime — we usually reply within a few hours.
support@gizmomaal.store